Returns & Exchanges
At Ivy House Boutique, we want you to love your new look; however, if you are not completely satisfied, we accept returns on unworn items with original tags within 14 days of delivery. Please note that all sale items and accessories are final sale to ensure the highest quality for our customers.
Request a Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 3 business days of your request.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing